Privacy Policy

Last Updated: March 9, 2026

Welcome to DISANTINO. Your privacy and trust are our highest priorities. This Privacy Policy outlines how DISANTINO Bottled Water Trading, LLC (“DISANTINO,” “we,” “us,” or “our”) collects, stores, and processes your personal data when you interact with our website (disantinowater.com), our digital platforms, or our physical touchpoints.

Our practices are designed to comply with global standards, including the General Data Protection Regulation (GDPR), the UAE Federal Personal Data Protection Law (PDPL), and the Dubai Electronic Transactions and eCommerce Law.

Information We Collect

We collect information that allows us to provide a bespoke experience and fulfill your requests. This includes:

  • Identity & Contact Data: Name, email address, telephone number, and delivery address provided during orders or inquiries.

  • Transaction Data: Details about products you have purchased and payment methods used (processed securely via authorized third-party providers).

  • Digital Interaction & Technical Data: IP address, browser type, and device identifiers collected through your interaction with our website and digital hydration platform.

  • Preferences & Feedback: Information you share regarding your lifestyle, hydration goals, and product experiences to help us tailor our offerings.

How We Use Your Information

We process your personal data based on your consent, contractual necessity, or our legitimate business interests. Purposes include:

  • Order Fulfillment: To process transactions, manage deliveries, and provide after-sales support.

  • Bespoke Marketing: To send invitations to exclusive events, notify you of "merchandise drops," and share news about our Apennine and Northern Italian sources (subject to your opt-in).

  • Digital Hydration Experience: To facilitate our digital platform features, including hydration tracking and rewards programs.

  • Security & Compliance: To prevent fraud, secure our systems, and meet legal accounting and tax obligations.

Sharing Your Information

We do not sell your personal data. We may share information with trusted partners to facilitate our services:

  • Service Providers: Logistics partners for delivery, payment processors for secure transactions, and digital platform hosts.

  • Legal & Regulatory Authorities: When required to comply with court orders, subpoenas, or governmental investigations.

  • International Transfers: As DISANTINO operates between Italy and the UAE, data may be transferred across borders. We ensure all transfers are protected by standard contractual clauses or equivalent legal safeguards.

Data Retention & Security

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

We employ rigorous technical and organizational security measures—including encryption and secure servers—to protect your information from unauthorized access, alteration, or disclosure.

Your Rights & Choices

Depending on your jurisdiction, you may exercise the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction & Deletion: Request that we fix inaccuracies or delete your data (the "Right to be Forgotten").

  • Withdrawal of Consent: Opt-out of marketing communications at any time via the "unsubscribe" link in our emails.

  • Cookie Management: Control tracking preferences through our Cookie Preference Center or your browser settings.

Updates to This Policy

We may periodically update this policy to reflect changes in our practices or legal obligations. We will notify you of material changes by posting an updated version on this page with a new "Last Updated" date.

Contact Us

For questions regarding your data or to exercise your privacy rights, please contact us:

DISANTINO Bottled Water Trading, LLC
Office No. G06-379, The Exchange Tower, Business Bay, Dubai, UAE
Email: hello@disantinowater.com
Website: www.disantinowater.com